How many times have you left a meeting discouraged by the time spent mired in a problem and far from reaching a solution? This is what almost happened with the executive leadership team of a multi-billion-dollar consumer goods company I had the privilege to coach. And then, one of its members remembered her Superpower.
The meeting began with the President sharing the company’s annual employee survey results. The results were not good. More so, the most coveted category, “Confidence in Leadership,” had dropped 14 points. That hurt, given that the team prided itself on creating an empowered and engaged culture.
As the reality of the results sunk in, old habits took over. The group focused on what caused the drop, and who or what could be blamed. The more the group focused on what they didn’t like about the score, the more defeated and deflated the energy in the room became.
“This is unacceptable,” the President said with frustration. “Without confidence, engagement scores go down, and performance and productivity follow. We must move the needle forward in the next three months before the next pulse survey.”
After 30 minutes of watching the energy spiral down, I asked, “Where’s your focus?”
“We’re focused on the drop of our score and what to blame and that’s dragging us down,” offered the female Human Resources leader. “We need to flip our focus toward how to regain confidence so we score 85 or better next time.”
Immediately, the conversation shifted. So did the energy in the room. Team members started brainstorming ideas. Ideas took shape in action plans. Roles and deadlines were assigned. The positive energy in the room was almost palpable, and it paid off.
Within three months, this company’s pulse survey results were in. Its “Confidence in Leadership” score had risen to 87.
Last February, I escaped from the Colorado snow to cycle in the Florida Keys with a friend who was preparing for a 500-mile bike ride. We were halfway through our third day’s ride, with 25 more miles to go. I was assessing how to navigate the space between two three-foot metal posts on the trail ahead when I shifted my focus to a poster on my right.
It wasn’t until I was on the ground after colliding with one of the posts that I realized the shift in my focus had caused the accident. My friend proclaimed, “I don’t ever want to see your head hit the pavement like that again!” Some bumps and bruises and a few broken ribs made for an uncomfortable ride home.
According to Lindsay Thornton, a senior psychophysiologist at the U.S. Olympic Committee, our bodies move in the direction our eyes are focused, a fact made real when I cycled in the Florida Keys. The highest-performing athletes know this—it’s literally a game-changer.
I first learned about the power of focus when I studied and facilitated Appreciative Inquiry (AI), a collaborative and strengths-based approach to solving problems in teams and organizations.
Pioneered in the 1980s by David Cooperrider and Suresh Srivastva, two professors at the Weatherhead School of Management at Case Western Reserve University, AI posits, among other things, that:
To harness your Superpower be attentive to what your mind is focused on: